Return and Refund Policy
At Wellness Box UAE, our main goal is your complete satisfaction so purchasing with us is easy and fully transparent and we offer an “Easy Return Policy” where in you can make a return/exchange request of a product within 14 days of its delivery.
If, after receiving your order, you want to return or exchange a product, you should proceed accordingly to the following steps:
- Send us an email at firstname.lastname@example.org communicating the intention to exchange or return the product within 14 days of receiving the order;
- Provide us with your order ID details (Order Number) and mention the reference (s) of the product (s) you want to exchange and/or return;
- You will receive an email from us indicating all the information you need for return or exchange the product (s).
If you proceed accordingly to the information on the e-mail and the products are received by us in their original packaging with their seals, labels and barcodes intact, you will receive a new product, a voucher for a future purchase or the refund through your original payment method (depending on the situation). In the case of refund, it can take up to 14 working days to be processed and 5 to 10 days to be available on your account after processing. You will receive an e-mail confirming your account has been credited once your refund is processed.
- Wellness Box UAE will only return/exchange an item if it was received by the client when delivered, meaning that, in case of Express Delivery (by DHL), the client must accept the order and then, proceed to return/exchange (refusing the delivery is not valid as return/exchange).
- If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.
Items not accepted for return/exchange
In order for the return or exchange to be accepted, it must respect the following rules:
- The product has to be sealed in its original packaging, including the protective cellophane or labels (if any);
- If the product box has no mark or seal, you must keep intact the seal of the product, or any other protection marks;
- You shall ensure that the product conforms to all the accompanying components: samples, gifts, among others, respecting the original shipping conditions;
- Preserve the invoice, bearing in mind that a copy of it must accompany the return of the product to Wellness Box UAE.
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